SERVING WATERLOO REGION AND SURROUNDING COMMUNITIES

Limestone Counselling, Coaching & Consulting
610 Lancaster Street West
Kitchener ON, N2K 1M0
Telephone: 519-590-2220
Email: lc@limestonecounselling.ca
(please see email information below)

Reinhardt Chiropractic Health Centre
*Located inside Reinhardt Chiropractic Health Centre

Office Hours

Office hours are by appointment only.

The office is closed on all statutory holidays.

Winter Weather

If Waterloo Region schools are closed due to poor weather, this office will also be closed. Appointments will be rescheduled as soon as possible upon re-opening.

Contact

By Phone

Phone inquiries are welcome.

Due to the nature of direct client service, please note that inquiries may not be answered immediately. Please leave detailed information about how and when you may be contacted. We make every effort to receive or return your call in a timely manner. If your call cannot be acknowledged on the day you called, it will be returned as soon as possible.

No text messages please.

By Email

Due to the potential disruption of email communication, if you do not receive a reply within one business day, please follow up by telephone to ensure that your message is received.

Limestone Counselling, Coaching & Consulting maintains security of email and electronic forms through Hushmail, a secure and private email service. Any contact initiated by us and replies to us will be encrypted and therefore secure. This includes any messages sent and received using our contact form on this website.  Sometimes spam filters block encrypted emails. If you do not find our email in your inbox, please check your junk and spam folders.

When you receive an email from us, you will be required to click on a link and create a password in order to open the encrypted message.

Please note that, if you choose to initiate email contact with us directly through a personal email account and not through this website, privacy may be compromised through the use of an alternate outside server.

We do not provide crisis services. If you are in crisis, please call 911 or crisis services at 1-844-437-3247.

Social Media

Private messaging, contact requests, friending, connection requests, etc. from clients will not be monitored, accepted, or answered in order to protect confidentiality and privacy.

We do not solicit any personal information or feedback through online third-party participation or collaborate with any online rating of our services.

Billing / Payment

Fees

Fees are due at the time of service. Fees will be charged in accordance with the contracted terms of service. Requested documentation and phone sessions are billed in 15 minute increments according to contracted service fees.

As a registered social worker, it is ethically sound for me to attempt to equalize access to services by providing a sliding fee scale. Please inquire if you may be limited in your ability to pay full fees.

Payment Methods

Email transfer, debit, Visa, MasterCard, American Express, and Discover

Insurance Coverage

Many health benefits packages cover the costs of psychotherapy and counselling services. Our services are covered under both Psychotherapy and Social Work.

Please ask your health insurance company about your coverage.

Appointment Booking

Scheduling an Appointment

Appointments can be made by calling or sending us a message. Self referrals are accepted. Please indicate the days and time that you are available to attend. If you are contacting us for the first time, please indicate days and time you can be reached by phone and if you are interested in having an initial phone inquiry prior to booking.

Cancellation and Missed Appointments

Please make every effort to schedule appointments on dates and times when you are able to attend. If an appointment needs to be rescheduled or cancelled, we ask that you give at least 48 business hours’ notice. Less than 48 hours’ notice will result in a late cancellation fee of between half and a full session fee for the reserved time as per standard fees.